1. Cancelling an order
Contact Naama Veedu as soon as possible if you need to cancel. Cancellation may not be possible once an order has entered preparation, been handed to a delivery service, or has been collected.
2. Missing or incorrect items
If an item is missing or incorrect, contact the store with the order reference and a description of the issue.
3. Damaged products and quality concerns
For damaged packaging, spoiled fresh items, or other quality concerns, contact the store promptly and keep the product and packaging when practical so the issue can be reviewed.
4. Perishable and food-safety items
Because groceries can be perishable or sensitive to storage conditions, eligibility for return or refund may depend on the product, the issue reported, and how the item was stored after delivery or pickup.
5. Approved refunds
Approved refunds are returned through the original payment method where possible. Processing time may depend on the payment provider and financial institution.
6. Delivery fees
Delivery fees may be non-refundable after delivery has been completed unless the store determines otherwise because of a service issue.
7. Reviewing a request
Naama Veedu may ask for reasonable information needed to verify an order problem before approving a refund or replacement.
8. Contact
Use the Contact page and include your order reference when asking about an order issue.