1. Service availability
Delivery and pickup are available only when the relevant service area or pickup location is shown as active on the Delivery & Pickup page.
2. Delivery areas
Delivery is available only to addresses within the active service areas shown on the Delivery & Pickup page. An address outside an active area cannot be accepted for delivery through checkout.
3. Fees and minimum orders
Delivery fees, minimum orders, and free-delivery thresholds may vary by service area. The fee and minimum shown during checkout apply to the selected delivery area.
4. Schedules
Available delivery or pickup schedules depend on the active zone or location. Cut-off times and lead times may apply.
5. Customer information
Customers are responsible for providing a complete address, working contact information, and any access instructions needed to complete delivery.
6. Fresh and chilled products
Fresh, frozen, and chilled products may be limited to certain delivery or pickup options so they can be handled appropriately.
7. Delays
Weather, traffic, product availability, or unexpected service disruptions may affect delivery or pickup. Naama Veedu will use the contact information provided with the order if follow-up is needed.
8. Missed delivery or pickup
If an order cannot be completed because the customer cannot be reached or the delivery information is incomplete, Naama Veedu may need to arrange another delivery or pickup time. Any additional charge will be explained before it is applied.
9. Current service details
The Delivery & Pickup page is the primary source for active service areas, pickup locations, schedules, and fees.